Return Policy

Return for Online Orders

You can return or exchange your online order either through a home pick-up or by visiting a store. Initiate your return or exchange online by clicking here.

  • For home pick-ups, a fee of INR 250 will be charged and deducted from your credit note. Once the pick-up is scheduled, a carrier will collect the package from your delivery address within 5 working days.
  • To return or exchange an item in-store, locate your nearest store here. Use the email ID and order number from your purchase. For gift returns, a gift card will be issued instead of contacting the original purchaser. Provide the purchase email and order number to proceed.
  • Any charges paid for shipping or gift wrapping will also be deducted from your credit note amount.

For In-Store Purchases

  • Items purchased in-store can only be returned or exchanged at a physical store location.
  • To find the nearest one, click here.
  • Please note: In-store purchases are not eligible for home pick-up returns. However, you’re welcome to return or exchange both online and in-store purchases at any of our store locations; just bring the item along with your purchase receipt.
  • To make it easier, you can visit any Sandur Kendra store, regardless of where the original purchase was made.

How to Return

Conditions for Returns

  • Return Window
    Online purchases: 15 days from the delivery date.
    In-store purchases: 15 days from the purchase date.
    Please note, return or exchange requests will only be accepted once.
  • Item Condition
    Items must be unused, in original condition, and include all tags.
  • Return Location
    For your convenience, returns or exchanges can be made at any Sandur Kendra store, no matter which store the original purchase was made.
  • Credit Note or Exchange
    For accepted returns, we’ll issue a credit note or exchange the item for another size in the same colour, style and design.
    Credit notes are valid for 1 month and can be used both online and in-store.
  • Sale Items
    Sale items cannot be returned, refunded, or exchanged unless defective. If an item arrives damaged, we’ll provide a replacement or, if unavailable, a credit note or refund.
  • Damaged, Wrong, or Missing Items
    Report any issues within 48 hours here.

Returns Process

Start your return or exchange journey here. Provide the email ID and order number used at the time of purchase.

Refunds

  • Refunds are only issued for fulfilment errors, such as incorrect or missing items.
  • Unless you received the products in a poor/broken/damaged condition, we will send you a replacement of the same product. In the event of non-availability of the product, we will issue you a credit note/refund.
  • Refunds are not provided for the time or labour involved in product creation.